Chalhoub group seeks a senior associate. Jobs in UAE

 

🌟 Job at UAE: Senior Associate – Application Support

Location: Middle East Region (within Chalhoub Group operations)

Industry: Luxury Retail | Tech Support

Apply Today to Join a Leading Group in Luxury & Innovation

🌍 About Chalhoub Group

For over 70 years, Chalhoub Group has been shaping the luxury retail scene in the Middle East. Partnering with global icons and nurturing its own brands, the Group blends culture, innovation, and retail excellence. With more than 950 stores and a growing digital presence, Chalhoub delivers extraordinary customer experiences across fashion, beauty, lifestyle, and more.

With a workforce of 16,000+ professionals across eight countries, Chalhoub is committed to innovation, sustainability, and inclusivity. From launching startups at its innovation hub “The Greenhouse” to pledging Net Zero by 2040, this is a company that’s driving meaningful change.

👩‍💻 What You’ll Be Doing

As a Senior Associate in Application Support, you’ll be on the frontlines of ensuring that Chalhoub’s critical business applications run smoothly. You’ll handle incidents, manage service requests, contribute to release cycles, and keep documentation up to date—all while working with cross-functional teams and external partners.

Your Day-to-Day:

• Resolve application-related incidents and service requests on time
• Escalate complex issues to relevant teams
• Assist with documenting problems and root cause analysis
• Support application updates, testing, and monitoring after releases
• Monitor system alerts and raise red flags when needed
• Maintain knowledge bases, SOPs, and troubleshooting guides
• Collaborate with vendors and internal teams for effective resolution
• Share ideas for improvements and participate in internal upskilling sessions

🎯 What You Bring to the Table

Must-Haves:

• Degree in IT, Computer Science, or a related field
• 1–3 years of experience in tech support or IT service desk roles
• Understanding of ITIL practices (certification is a bonus)
• Familiarity with ITSM tools like ServiceNow, Jira, or FreshService
• Strong problem-solving, communication, and analytical skills

Nice-to-Haves:

• Exposure to enterprise software (ERP, CRM, OMS, etc.)
• Experience with cloud-based tools and monitoring platforms like Splunk or DataDog
• Ability to work across vendors and diverse tech teams

💼 Why Join Chalhoub?

At Chalhoub, your growth matters. You’ll enjoy access to development programs, hands-on learning, and chances to grow your career within the Group. The benefits package is designed with care and includes:

• Health coverage
• Contributions toward children’s education
• Flexible work arrangements
• Exclusive employee discounts

🤝 A Place for Everyone

Diversity drives creativity. Chalhoub Group celebrates people of all backgrounds, experiences, and perspectives. The company proudly supports equal opportunities—regardless of race, gender, religion, age, or ability.

📝 Interested? Apply here ✅👉 https://careers.chalhoubgroup.com/jobs/6165091-senior-associate-tech-service-management

Start your journey with one of the region’s top employers. Apply now and bring your tech skills to a world of luxury, innovation, and purpose.